Reference

Terms That Govern Your dd11 Account

These terms set out what you agree to when you open and use a dd11 account — covering deposits via bKash, Nagad and Rocket, how your wallet works, and what we expect from you.

Account EligibilityPayment RulesWallet & WithdrawalsAccount ConductGoverning Terms
dd11 Terms That Govern Your dd11 Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat icon from any page on dd11 to ask about a specific clause, a payment dispute, or an account restriction. Our team responds in English.
Email Support Send a written query to our support address for anything that needs a documented response — account closures, term clarifications, or formal complaints.
Account Help Centre Log into your dd11 account and visit the Help section for answers to common terms questions, including how withdrawals to bKash and Nagad are processed.
HOW WE OPERATE

How dd11 Handles Your Account and Data

We keep your account data secure using standard encryption across all connections. Your payment details — whether you use bKash, Nagad, or Rocket — are never stored on our servers after a transaction completes. Withdrawal requests go through a verification step to confirm the wallet belongs to the account holder before funds are released.

Data Retention

We hold your account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Account Security

Each login from a new device triggers an OTP check to your registered mobile number. If you notice unrecognised access, contact support immediately to freeze the account.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number on your account profile. Mismatched details will pause the withdrawal until verified.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through live chat with your account ID. Changes take effect after identity confirmation.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

These terms apply to anyone who opens or uses a dd11 account. Eligibility depends on your age and whether online gaming is permitted under the laws of your region.

We will notify you through your account before material changes take effect. Continued use after the effective date means you accept the updated terms.

Any verified balance in your account wallet at the time of closure can be withdrawn to your registered bKash, Nagad, or Rocket number, subject to identity verification.

Contact support via live chat or email with your transaction ID and the date. We will review the record and respond with a resolution or a request for further details.

Yes. Where your local law grants you rights that these terms do not reflect, those legal rights apply. These terms do not restrict any statutory consumer protection you hold.

Log in and go to the Help section, or contact support directly. We will provide a summary of the personal data we hold on your account within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.