Reference

What Governs Your Account on dd11

These legal terms set out the rules between you and dd11 — covering account use, payment activity through bKash, Nagad, and Rocket, and your rights as someone who accesses this platform.

Account RulesPayment TermsEligibility ConditionsBangladesh Access Policy
dd11 What Governs Your Account on dd11
LEGAL CONTACT PATHS

Reach Us for Legal or Account Queries

If you have a question about these terms, need to dispute a transaction, or want to request account data, use the channels below. For payment-related legal queries involving bKash, Nagad, or Rocket, include your registered wallet number so we can locate your account record quickly.

Team online

Live Chat

Reach our support team directly through the chat window in your account. Available for account and payment queries including bKash and Nagad transaction questions.

Email Support

Send formal legal requests or account data queries to our support email. Include your account ID and the wallet number you use for deposits.

Help Centre

Our help centre covers account rules, payment terms, and eligibility conditions. Check there first for answers to common legal and access questions.

ACCOUNT AND DATA STANDARDS

How We Handle Your Account Data

Your account data is held securely and used only for the purposes described in these terms — verifying your identity, processing payments through bKash, Nagad, or Rocket, and maintaining a record of your activity for compliance purposes. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable compliance obligations. You can request a summary of your data through our support email.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Cookie Use

We use cookies to keep your session active across mobile and browser. You can manage cookie preferences in your device browser settings at any time.

Change Requests

To update your registered bKash, Nagad, or Rocket number, or to request account data corrections, contact support with your account ID and a valid reason.

Common Legal Questions About Your Account

These are the questions we hear most often about account rules, eligibility, and data rights on dd11.

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are located before opening an account.

We notify you of material changes before they take effect. Continued use of your account after that date means you accept the updated terms. You may close your account before the change applies.

Send a data request to our support email with your account ID. We will confirm receipt and provide the relevant records within a reasonable timeframe under applicable rules.

Contact support before making any deposit or withdrawal with a new wallet number. We verify wallet ownership as part of our payment security process, so mismatched details can delay transactions.

Raise the dispute through live chat or email, including your account ID, the transaction reference, and the wallet used — bKash, Nagad, or Rocket. We review disputes and aim to respond promptly.

Yes. We may restrict or close accounts where local law, compliance obligations, or a breach of these terms requires it. Any remaining balance is returned to your registered wallet after verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.