What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose to link, whether that is bKash, Nagad, or Rocket. Every deposit and withdrawal you make through those wallets generates a transaction record tied to your
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account. We also collect device identifiers, browser type, and session timestamps each time you log in, so we can detect unusual access and keep your account secure. If you contact our support team, we retain that correspondence. We do not sell your personal data to third
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parties. Data is processed to operate your account, verify your identity, process payments, and meet any legal obligations that apply in your eligible region. Retention periods vary by data type — payment records are held longer than session logs, in line with applicable requirements. You can
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request a copy of the data we hold on you, ask us to correct inaccuracies, or ask us to delete data where no legal obligation requires us to keep it. Availability of these rights depends on local law and the region from which you access dd11.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.